Booking Information
Before you complete your booking, review the total price, occupancy, inclusions and conditions of your selected rate, together with our full Booking Payment Cancellation and Refund Terms and House Rules. Your confirmation records the agreed details. Existing reservations retain their accepted conditions.
Your reservation is confirmed when you receive confirmation from Tamani Suites or your booking platform. Check names, dates, accommodation, occupancy and contact details and tell us promptly about errors.
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Direct bookings follow the selected rate, confirmation and Tamani Suites’ direct-booking policies. For bookings through Airbnb, Booking.com or another platform, the pricing, guest-age categories, payment, cancellation and refund conditions accepted on that platform apply. Property house rules and accommodation capacity limits apply to all stays.
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Changes, extensions and special requests require confirmation and may depend on availability and applicable rates. Early departure does not automatically make unused nights refundable.
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Only approved registered guests may stay overnight, within the confirmed reservation and all adult, child and total room limits. For occupancy, adults are 18+ and children are under 18; every accommodation requires at least one adult. Additional or replacement guests need approval before staying. Paying a supplement never increases capacity.
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Day use is available only on request for an approved daytime period within 8 am–6 pm and does not include overnight accommodation or leisure facilities. Up to four hours is 60% of the refundable direct room base with a four-hour minimum charge; over four to six hours is 75%; over six hours is 100%. Reception confirms duration, occupancy, inclusions and total before acceptance.
Questions about a reservation, payment, cancellation, refund, pet request or arrival arrangement can be sent to reservations@tamanisuites.com or discussed by telephone on +254 116 200 200.
Your privacy
Tamani Suites, operated by CG-Invest Ltd in Nairobi, uses your personal information to respond to enquiries, manage bookings and payments, provide requested services and meet legal obligations.
Information and sharing
We collect relevant contact, booking, guest-registration and transaction details. Our website may collect technical information and cookies. Necessary information may be shared with website, booking and payment providers, requested service partners or authorities where legally required. Some providers process information outside Kenya, subject to applicable data-protection requirements.
We verify guest and visitor photo identification and keep necessary registration and visitor-log information. Original identity documents are returned after verification. Any identity scan or copy is collected only for a stated lawful purpose where necessary, with restricted access and retention appropriate to that purpose and legal record keeping obligations.
Retention and protection
We restrict access and use appropriate security measures. Information is retained only as needed for its purpose, legal record keeping or resolving disputes.
Your choices and rights
Marketing is optional; you can unsubscribe at any time. Where applicable, you may request access, correction, deletion, restriction or transfer, object to processing or withdraw consent. Necessary booking information is required to provide the service. Use available website cookie controls or browser settings to manage cookies.
Contact
Email reservations@tamanisuites.com with the subject Privacy request. You may also complain to Kenya’s Office of the Data Protection Commissioner at www.odpc.go.ke. Display the actual updated date when this notice is released.
Updated 1 October 2026